Refund policy
📝 Return & Refund Policy – Simple Paws
Last updated: September 8, 2025
At Simple Paws, we want you and your dog to love your purchase. If something isn’t right, we’re here to help — within reason and with clear guidelines.
🐾 Returns (Unopened Products Only)
We accept returns within 30 days of delivery under the following conditions:
- Item must be unused and unopened
- Product must be in its original sealed packaging
- Item must be in the same condition you received it
- Customer is responsible for all return shipping costs, and original shipping fees are non-refundable.
👉 Opened or used products are not eligible for return.
To start a return, please contact us at shop@simplepawsproducts.com with your order number.
💰 Refunds
Once we receive and inspect your return:
- Approved returns will be refunded to your original payment method
- Please allow 5–10 business days for the refund to process after approval
👉 Shipping costs are non-refundable
❗ Used Products / Dissatisfaction
We understand every dog is different. However:
- We do not offer refunds for products that have been significantly used
- We do not guarantee results, as outcomes can vary by dog and time used
If you’re experiencing an issue, please reach out — we’re happy to help troubleshoot or make it right where possible.
📦 Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Or incorrect
Please contact us within 7 days of delivery at shop@simplepawsproducts.com with photos, and we will make it right.
🚫 Non-Returnable Items
We do not accept returns or issue refunds for:
- Opened or used products
- Items returned after 30 days
- Products not in original condition
📬 Contact Us
For any return or refund questions, contact us at:
shop@simplepawsproducts.com