Shipping policy
📝 Shipping Policy – Simple Paws
Last updated: September 8, 2025
At Simple Paws, we work hard to get your order out quickly so your dog can start benefiting as soon as possible.
📦 Order Processing Time
- Orders are processed within 1–2 business days
- Orders are not processed or shipped on weekends or holidays
Once your order has been processed, you will receive a confirmation email with tracking information.
🚚 Shipping Time
Estimated delivery times:
- United States: 2–5 business days after shipment
Please note that shipping times are estimates and may vary depending on your location and carrier delays.
📍 Shipping Carriers
We primarily ship using:
- USPS
- UPS
Carrier selection may vary based on location and order size.
💵 Shipping Costs
- Shipping costs are calculated at checkout unless otherwise stated
- Free shipping promotions (if offered) apply only to eligible orders
📬 Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.
⚠️ Delays, Lost, or Stolen Packages
- We are not responsible for delays caused by shipping carriers
- Simple Paws is not liable for lost or stolen packages marked as “Delivered”
If you experience an issue, please contact the carrier directly first. If you still need help, reach out to us and we’ll do our best to assist.
🏠 Incorrect Shipping Address
Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- If you notice an error, contact us immediately at shop@simplepawsproducts.com — we cannot guarantee changes once the order is processed
📬 Contact Us
If you have any questions about your order, contact us at:
shop@simplepawsproducts.com